AdmiTix FAQ
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Terminology Event Venue Will Call Print@Home (or Print-at-Home) Tickets Reserved Seating General Admission Purchases How do I select my seats (for reserved seating)? How do I select my tickets (for general admission)? What are Print@Home Tickets? Where are my Print@Home Tickets? How safe is it to have my tickets mailed to me? Why can't I get a refund on my tickets? Can I pick up my tickets at the AdmiTix office? Fees Why are fees added onto the price of the ticket? What is a Convenience Fee and how is it determined? What is an Order Fee and how is it determined? Security Is it safe to purchase on-line? Is it safe to store my credit card information here? What do you do with my personal information that you collect? Other Why are there a separate sites for United States and Canada Terminology: Event The performance, show, play, game, or other activity taking place. Venue A venue is the location in which the event is being held. Will Call Your tickets will be waiting for you at the venue. You just need to pick them up prior to the event. Look for a "will call" window or other designated location when you arrive at the venue. Give yourself plenty of time incase there is a wait. Note that you may need to show ID when you pick up your tickets. Print@Home (or Print-at-Home) Tickets After purchasing your tickets on-line, you may also be given the option to print the tickets on your home inkjet or laser printer (not all venues will support print@home). After printing out the tickets, you use them as admission to the event. You may also require a picture ID to show in addition to your ticket. Also see: What are Print@Home (or Print-at-Home) Tickets? Reserved Seating When you ordered tickets, if you were given the choice of where you want to sit or if specific seat numbers were chosen for you by the system, then those specific seats are reserved exclusively for you. General Admission When you ordered tickets, if there was no option to select seats and no specific seats were assigned to you, then you will choose your seats upon arrival at the event. Sometimes General Admission may be restricted to a certain section within the venue. Your ticket will contain this information. Because there is not assigned seat, you should plan to arrive early for best seat selection. General Admission is a term that also applies to non-seated admission, such as entrance to an amusement park. [TOP] Purchases: How do I select my seats (for reserved seating)? There are two methods to select seats ... 1. Use the Quick Pick feature and the program will select the next available seats. Just enter the quantity and select the price (if there is more than one price type). Note that these may or may not be the most desirable seats, so for best seat selection, you should choose the best seats yourself. 2. Use the Select Your Own Seats feature. This will allow you to select the exact seats that you want from those that are still available. The process for selecting your own seats as is follows:
What are Print@Home (or Print-at-Home) Tickets? Some events may have a Print@Home option for ticket delivery. This allows you to print your purchased tickets on an inkjet or laser printer that is connected to your computer. The ticket is a full sized sheet of paper that contains your name and address, the event information, along with a special bar code. You will receive a separate ticket sheet for every ticket that you have ordered. You use your Print@Home ticket(s) for admission to the event, just like any other ticket. The ticket is either scanned at the entrance to the event, or you will be asked for a picture ID that contains your address. This prevents duplicate attempts to use copies of the same ticket. Print@Home is not available on all events. It depends on whether or not the promoter wishes to use that feature. Where are my Print@Home Tickets? An email is sent to the address you entered when you purchased your tickets. The email contains a link that displays the ticket. The ticket can also be accessed from the My Account link on the AdmiTix web site. You will receive a separate ticket sheet for every ticket that you have ordered. How safe is it to have my tickets mailed to me? Note that, depending on the event, and on the date of the event, mail is not always an available delivery method. Tickets are mailed to the address you entered when you purchased your tickets. The post office does not take responsibility for lost or damaged mail, therefore this is not a guaranteed service. Consequently, there will be no refunds if you do not receive your tickets. It is recommended that you not use mail delivery unless it is at least two weeks prior to the event. To help better ensure you receive your tickets on time, double-check your address information the first time that you purchase tickets, or be sure to change your address if you have moved since the last time you purchased tickets. Additional shipping options may also be available for some events, including courier and Print@Home. Will call is almost always available. [TOP] Why can't I get a refund on my tickets? You would need to discuss that with the promoter of the event. They decide whether or not their tickets are refundable. Contact the venue for more information. Can I pick up my tickets at the AdmiTix office? No. Our office is not open to the public. [TOP] Fees Why are fees added onto the price of the ticket? The base price of the ticket covers only the cost of admittance to the event. It does not include these other potential costs:
What is a Convenience Fee and how is it determined? A Convenience fee allows you to purchase a ticket without driving or waiting in line. Your tickets are either delivered to your home or available for pickup when you go to the event. Convenience fees are charged per each ticket. They are set by both Corporate Consultants (AdmiTix) and the promoter, and are intended to cover the costs of making tickets available at a location other than the box office (such as online through your computer or at outlets). These fees cover both staffing and expenses associated with Internet services and merchant fees. AdmiTix ticket fees are among the lowest anywhere. What is an Order Fee and how is it determined? An Order Fee is a one-time fee that is added to the order, regardless of the dollar value or quantity of tickets purchased. These fees are typically intended to cover the staffing costs associated with the processing of an order. [TOP] Security: Is it safe to purchase on-line? Yes. Ticket purchasing areas of this website are secured. You’ll see the symbol on the relevant "check out" pages within this website. You will notice that the relevant "check out" pages within this website's URL begin with https:// ... The "s" represents that the site is secure, where the information is encrypted. Further, on these secure pages, you will also see the security lock icon 
either on your browser's address bar, or within the lower status bar.
Clicking on this icon will provide additional information.Purchasing your tickets here is actually safer than using your credit card over the phone, at a restaurant or at some retail stores. Is it safe to store my credit card information here? Yes. Your credit card information is scrambled into an encrypted format and stored on a secure server. What do you do with my personal information that you collect? Some of the information collected is required for the completion of your transaction. Contact information only (not payment info) is provided to the event promoter so that they may contact you regarding your order. You may wish to contact the promoter to learn about their privacy terms and intended use of your information. Corporate Consultants (AdmiTix) does nothing else with the information other than store it on our secure servers for the sole purpose of allowing you to logon and purchase tickets quickly. [TOP] Other: Why are there a separate sites for United States and Canada? Two reasons:
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